Galanter & Jones FAQ

Galanter & Jones FAQ

Here's an Easy Reference for Common Questions

Question: How much does it weigh

Answer:  All weights are approximate.

  • Helios Lounge: 250 lbs
  • Helios Metreo: 175 lbs
  • Helios Love Chair: 120 lbs
  • Evia Lounge: 150 lbs
  • Evia Chair: 90 lbs
  • Pylos Bench: 110 lbs
  • Kosmos Chair:

 

Question: How hot will my furniture get?

Answer:  The temperature is adjustable up to 120 degrees Fahrenheit.

 

Question: How long does it take for a piece to warm up?

Answer: Each piece takes about 20-30 minutes to fully warm up, depending on how high they are set and on the ambient temperature. If you are in a very cold climate, it will take longer. You can help speed up the process by placing a blanket over the piece to trap the heat.

 

Question: Does it get hot on sunny days?

Answer: The dark-colored stone will warm up in direct sunlight, however, the stone will stay cool if it is in the shade, even on a hot day.

 

Question: Does it work in the snow?

Answer: Yes. All pieces are wonderful in cold climates. Please keep in mind that they will take longer to heat up if it is very cold outdoors. They will reach about 100 degrees if it is freezing outside. If it is below freezing, go inside!

 

Question: I live near the sea. Will the frame rust?

Answer: The frames are made from powder-coated stainless steel that has great corrosion and weather resistance.

 

Question: Are the electrical components safe in the rain?

Answer: Yes, the cords are outdoor grade and outdoor outlets are required by National Electrical Code to be ground fault circuit interrupter (GFCI) protected. These units trip off when there is a current leakage or a short circuit.

 

Question: Is the heating efficient?

Answer: Yes, the seats run on electricity and are more efficient than a propane space heater or any other alternative.

  • Helios: 1500 watts, 12.5 amps
  • Evia Lounge: 1000 watts, 8.5 amps
  • Evia Chair: 750 watts, 6.3 amps
  • Pylos Bench:750 watts, 6.3 amps

 

Question: How will my electricity bill be affected?

Answer: The Helios Lounge uses about $1 of electricity every 8 hours on the highest setting. Everything else uses slightly less than that.

 

Question: What are the power cord options?

Answer:  Standard cord configuration is approximately 8 ft long, exiting the back right leg when seated. If you require something different, please let us know within 5 days of your order.

 

Question: Will it fade outside?

Answer: No. Galanter & Jones’ pigments are made from metal oxides and are naturally UV resistant.

 

Question: How will my piece of Galanter & Jones furniture wear?

Answer: All Galanter & Jones furniture is handmade with natural materials so slight variation in the finish and color is likely and not considered a defect. Hairline cracks can form over time and are not to be considered a defect. Galanter & Jones pieces are resilient, however unintentional damage can occur and is easily avoidable. In order to avoid the formation of visible scratches, do not place or drag sharp or coarse objects on the surface (like those keys in your pocket!). Avoid any contact with acidic materials on the surface such as citrus.

 

Question: What is the best way to care for my Galanter & Jones furniture?

Answer: Keep them clean! Use a mild, non-abrasive cleaner or simply warm water and a soft towel. Avoid anything abrasive, acidic or that contains bleach. These could damage the sealer. If you won’t be using the pieces for an extended period of time, we recommend a cover. Covers are available via special order.

 

Question: Is all Galanter & Jones UL-listed?

Answer:  Yes.

 

Question: My furniture isn’t working. What is wrong?

Answer: Make sure that your furniture is plugged into a working electrical outlet. You can tell if the piece is getting power if you hear the relay click when you turn it on.

Check the thermostat and make sure it is turned up enough. If it’s too low, you might not notice the piece heating up or it might be taking a very long time.

If you are still having trouble, please Contact Us.

 

Question: Is your furniture durable enough for commercial and hospitality uses?

Answer: Yes, they are. Please Contact Us for more information.

 

Question: How does shipping work?

Answer: Shipping charges vary. For a quote please Contact Us.