Returns & Exchanges

Refunds

Happiness is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 30 days for an exchange or refund in the form of original payment.

Gift recipients will receive a merchandise credit in the form of a Placewares Gift Card. Purchases paid with Gift Cards will receive a merchandise credit in the form of a Placewares Gift Card. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.

Please inspect your order upon delivery. If your merchandise arrives damaged, please immediately contact Customer Support.

Return Information

Shipping and handling charges are not refundable.

Include the completed return form and return the package via insured ground service.

Gift Cards and eGift Cards are non-transferable, non-refundable and are not redeemable for cash.

Special Orders

Orders for 'Special Order' items canceled more than one week from the order date are subject to a 25% restocking fee as governed by the manufacturer.

Need Help With Your Return? 


1.707.884.1184 - U.S. and Canada
1.844.PLACEWARES (1.844.752-2392) - Toll Free
1.707.884.1184 - International Callers

Wednesday through Monday | 11:00 a.m. - 5:00 p.m. PT