Returns & Exchanges
Your Happiness Is Our Goal
If for any reason you are not satisfied with your purchase on non-sale items, you may return the merchandise within 30 days for an exchange or refund in the form of original payment.
Gift recipients will receive a merchandise credit in the form of a Placewares Gift Card. Purchases paid with Gift Cards will receive a merchandise credit in the form of a Placewares Gift Card. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.
Please inspect your order upon delivery. If your merchandise arrives damaged, please immediately contact Customer Support.
Sale items are final sale and non-returnable.
A Return Merchandise Authorization (RMA) is needed to return an order. Return shipping and handling charges are not refundable.
Include a printed copy of a completed and approved RMA form and return the package via insured ground service.
Gift Cards and eGift Cards are non-transferable, non-refundable and are not redeemable for cash.
Orders for 'Special Order' items canceled more than one week from the order date are subject to a 25% restocking fee as governed by the manufacturer.
Need Help With Your Return?
Email or call us. We are happy to help.